Performance Management NAR & Requirements Sr P incipl o Upon the secondary identification of the same continuous issue, the manager will es complete the company performance plan including the following: ▪ Performance plan must include, but is not limited to: • Examples: o A complete summary of the issue(s) o Documentation of issue(s) history oC o Dates and times of prior performance discussions plm o Email trails ianc o Claim file notes o Date of next bi-weekly performance status e o Performance plan end date o Normally 60 to 90 days from the initial performance plan discussion o Once the information is gathered and the performance plan is created, authority freP to proceed with the plan must be obtained by management, and including HR R&manro o Once management and HR approve the performance plan, the manager will meet qec with the employee and go over all the documentation as well as the performance eiruM e plan nmeana o Management will then review the documentation and submit the information to stmeeg Human Resources (HR) and/or Deby Velez for approval to address whether n termination is necessary t o Managers must maintain a separate performance folder for their employees o Manager involvement is KEY! ▪ You must be the one to identify the lower performers and do something about it spRemAd Onboarding New Hires onsibilstini • Managers are expected to contact new hires 1 week prior to start date it ivtra • Once onboarding and initial NARS training has been completed, Manager must meet sie e with the new hire to go over adjuster process and expectations o Managers must send an email confirmation to the new hire with the process and expectations and request a response stating the new hire understands the process and expectations. • Link the new employee to a peer for guidance and questions Y • Add new employee to Teams group uronaMa • Managers are set up daily 15 –30 minute 1:1 meetings with new hire W o This should be as often as necessary and then move to a weekly cadence roging 11 k Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.