se iplincManaging Your Work rS P ARN Policy Demands (PDEM) and Time Limit Demands • The manager will receive the policy and time demands via email or they will be given to you if they are received via fax e o Upon receipt of a policy or time demand, please have the adjuster notify ianc [email protected] pl o Also, please notify the carrier immediately (Berkley as an example) mo o Review the evaluation immediately for additional necessary information ▪ Request that information from plaintiff’s counsel C o If no new information is required to evaluate the claim, the adjuster must review the specials and request authority within 5 business days to allow the manager time to review for authority t • The manager will need to verify the following: n o Nature of injuries megents o Confirm reserve is accurately modified to ultimate aan ▪ If the reserve is not appropriate the adjuster, will adjust the reserve M irmee or send a request to the carrier as a Large Loss Review (LLR) to have ecequ the reserve modified to ultimate man R • The manager will impose a self-timed response date of 2 weeks for the adjuster to rrfo& request authority or request additional information eP o This is regarding demands without a specific time frame requested by the attorney/claimant • If there is a time demand, then the response date is due to the manager for either authority or additional documentation 5 days prior to the time demand date set forth by the attorney/claimant e ies o This will allow time for the manager to review and request authority if ivatit necessary rst • The manager will need to set a calendar diary for the adjuster and for yourself to inionsibil ensure these dates are not missed mAdRespClaim Reviews with MGA and carrier • Managers are to ensure that their teams are fully prepared for claim reviews with MGAs, agents, insureds, and carriers. • Managers will be required to obtain the list of claims at least 1 - 2 week(s) prior to the review. o The list of claims is to be shared with the team, along with a blank Claim k Summary Template ingro • Adjusters must complete a Claim Summary Template for each of the claims on the g W presentation list and submit the Claim Summary Template to their respective naur manager at least 2 days prior to the claim review. MaYo 16 Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.