Aut Timeliness & Deadlines rho ity Deadlines • If you are given a deadline by management, that deadline should be met by the date requested • If you are unable to meet the set deadline, then you must go to your director and coD notify them of the issue um • Request an extensionif necessary • Manager is to add a calendar reminder the day prior to the expected due date ent aiot General Expectations n Email • Email notifications should be turned on to ensure that important emails are received speR timely. nsibiloinancF Respond to voicemails timely ial itsie • If you receive a voicemail before noon, it should be returned the same day. • If you receive a voicemail after noon, it should be returned no later than the next business day by noon. • Documentation of all returned voicemails should be placed in the file notes. While out of the office eDDTimmiT adldaeinelenelie o Adjusters are required to change their voicemail and email to reflect that they sineneliss ss will be out of the office, including the dates. s && o If the adjuster will be out of the office for an extended period, a return date shall be stated in their message. o Example of Voicemail recording ▪ Out of office: ● Hello, you have reached the desk of ___________. I am sorry C that I am unable to answer your call at this time as I am out oust of the office from __________ to ________. Please leave a m C message and someone will return your call as soon as they re ntlie are available. e D & 25 silta Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.