Aut Documentation rho ity Manager Guidance on New Losses ● Managers are required to document guidance for adjusters in the notes. This will help with your manager metrics as well as provide much needed guidance to your teams All Claims coDcoD Adjuster needs to: um u ● Contact named insured (NI) and insured driver (ID) -confirm Facts of Loss (FOL), e nem insured vehicle (IV) & ID tantatt ● Example all applicable coverages to the insured and document same in the notes nionoi ● Confirm coverage and liability and update claim tree ● Order police report if necessary ● Open and set reserves accordingly ● Do initial status report ● If IV has damage, see if NI is claiming the damages and have them send in photos speR and estimate for review and monitor for supplement nsibiloinancF ● Contact claimant –rule out serious injuries and obtain damage information, including setting up appraisal ial ● Send mitigation letter and all applicable statutory letters sieit ● If coverage and liability are accepted have claimant send in photos and estimate for review, monitor for supplement and rental ● Sent all necessary statutory letters Cargo Claims T Adjuster needs to: aeDeim ● Confirm coverage dl inel ● Contact named insured (NI) and confirm facts of loss siness ● Obtain the bill of lading (BOL) & ● Determine liability and update negligence in the claim tree ● Contact owner of cargo and obtain the value of the damaged cargo ● Set reserves accordingly ● Send mitigation letter and all applicable statutory letters ● Do Initial Status Report C ● If loss is covered send release to claimant, once release signed and returned pay oust and close m C ● If loss is not covered send denial letter re ntlie eD & 21 silta Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.