s e l Performance Management ip c in r & Requirements P S R NA • The litigation module in C3 must be populated. • All litigation dates including mediations, trials, depositions, etc.... must be communicated with the carrier immediately or at least 90 days prior to the date. • A reminder should also be sent to the carrier one week prior to the pending date. e c • If the file is in litigation and the property damage is included as part of the suit, the n a property damage feature should be assigned to the bodily injury adjuster to manage i pl both features through the litigation process. m Co Litigation Management • It is the adjuster’s responsibility to drive and manage the litigated files o Adjusters should request input and guidance from defense counsel; however, t they should not be waiting for requested information for extended periods of ens time, with the exception of the discovery phase. emt • Adjusters are required to contact defense counsel and document the file as needed g aen n o Including but not limited to: aem r  Budgets e Mi cu  Defense Strategy neq a  Discovery status m& R or f  Settlement authority er  Negotiation status P  Upcoming dates o 3 questions asked from DC – Dialogue  Do we need to do this at all?  Is this something we need to do now? e es  Can we do it for less $$ by getting an IA – Boots on the ground early on? ivi t t i  This may change but we can address it in the next phase l a i r b t i  Manage legal spend is  Must be documented in the file inons m p d es A R g k n or gi a W n a our M Y 14 Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.