s e l Administrative ip c in r Responsibilities P S R NA Proactive Handling • Adjusters are to attempt to bring the file to conclusion as quickly as possible. o This includes: e  Contacting parties to obtain damages and settling physical/property c damage within the first 30 days on claims where coverage and liability n a are confirmed i pl  Attempting first call settlements, whenever possible m ● Take facts into account Co ● You will not be questioned later as long as the file warrants the $$ ● Thought process must be documented t  Contacting injured parties immediately and through their treatment, ens avoiding attorney representation as much as possible emt o Negotiations and documentation should start within 24 – 48 hours after g a en n a em receipt of authority r e Mi c u n eq a Timely Decisions m & R or f er • Coverage and liability decisions are to be made and documented as soon as P reasonably practicable. o Reasonable would be within first 30 days on 80% of cases. e es iv i Notifications and Large Loss Reviews (LLR) t t i l a i r b t i • LLRs are viewed by the executives at the carrier is in ons o LLRs are extremely important as they provide a window into the claim file for m p the carrier d es A R o This is your work product; therefore, it is extremely important to pay attention to detail • LLR notifications to carrier must be completed immediately upon the receipt of new information or within 30 days, if the adjuster is waiting for additional information k o Including: g  Historical Indemnity Reserve: n or  Please make sure that if the loss is within the first 6 months that you gi a W place an N/A in the box n a our  Do not list the initial reserve M Y 18 Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.