Administrative NA R S Responsibilities P r in c ip l e Meaningful Case Investigation s • Documentation is key • We have met with the teams to refresh their documentation skills o Addressing the need for:  Police report summaries Co  Coverage confirmation m pl i ● Including: a n ● Effective dates c ● Vehicle information e ● Driver information ● Symbols ● Deductibles P ● Limits er f or ● If necessary, applicable policy language & Rm eqa  Policy info should be requested to [email protected] n u c i e M • Check summaries r ema enn • Liability determination a t g • Damages including breakdown of estimates and injuries s em o Ruling out serious injuries as quickly as possible en o Follow ups with claimants or attorneys on injury and treatment status t • Action plans Contact Attempts RRAdA esesd ppmm • Telephone contact attempts are required to be completed and documented in the onsonsinisin file with the name and contact number of the party i is ibbtt rr • Subsequent contact attempts can be made via email if that is the preferred method, iliaa l t itit t iviv iesi however, it must be documented in the notes. ese e • There should be no gaps in contact over 35 days Y M oura W n a or gi n 17 k g Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.