y t i Timeliness & Deadlines hor ut A • Maintain current diaries/diaries on all open claim files. o Adjuster diaries should have substance and meaning.  Diaries should not be left blank or vague and should reflect the Action Plan on  Adjusters should not have more than 25 expired diaries in their i t workstation at any time that are more than 2 business days old. a o Adjusters and managers shall not extend a diary from one date to another ent without taking any action on the file. In other words, no bouncing of diaries. um oc D Training and guidance will be provided • If you require assistance, need additional guidance or training, it is your responsibility to notify your manager immediately. es • Once notified your manager will provide the requested assistance or schedule the i t i required training, if necessary. al l i i c b ani n ons While out of the office i p F es o Adjusters are required to change their voicemail and email to reflect that they R will be out of the office, including the dates. o If the adjuster will be out of the office for an extended period, a return date shall be stated in their message. o Example of Voicemail recording & s nes  Out of office: i nesl ● Hello, you have reached the desk of ___________. I am sorry that I i d elea am unable to answer your call at this time as I am out of the office m D i from __________ to ________. Please leave a message and someone T will return your call as soon as they are available. • Away from your desk: • Hello, you have reached the desk of ___________. I am sorry that I s am unable to answer your call at this time, as I am either away l from my desk or assisting another customer. Please leave a i a detailed message including your name, claim number, telephone &et number with area code and a brief message explaining the reason D enter for your call and I will return your call as soon as I become i l C om available. t 32 us C Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.