A ut Client & Customer Details hor i t y As a boutique third-party administrator, NARS is committed to tailoring business services and handling requirements to meet the unique needs of our clients. Expectations and procedures vary from D customer-to-customer. Account Handling Instructions are a critical tool oc which should be reviewed, understood, and followed to help ensure um successful service delivery consistent with client expectations on a ent a t i claim-by-claim basis. on Accounts to be handled directly by Complex Litigation Unit (See AHI’s in R C3): es F p i ons n i an - FEI Berkley Environmental b c i i l al i t - OSAR/Clear Blue Gun Range (Liability) i - Launch Environmental es - Magnolia Grove Environmental - Accelerant Indigo & Templar Professional Liability Programs Files on non-dedicated programs are referred to CLU either via T D i ea m discussion at bi-weekly Roundtable or via separate discussions with d el i l nes i CLU team. See CLU summary document for referral guidelines and nes s description of Complex Lit Oversight function, specifically: & NARS Complex Litigation Unit Best Practices_9.15.2023.doc CCu uss t to Cl ommeCie l i err entn D t De & & ett 31 aail i l Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade ss Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.