s e l ip NARS Principles, Cultural Values c in r P S R NA RESPONSIVE(con't) • We build mutual understanding by active listening, documenting discussions, and fostering a caring environment where all individuals e are treated with respect and empathy and feel valued and heard. c n a i ELF-IMPROVING pl S m • We are dedicated to personal and professional growth through Co ongoing education, skill development, and process refinement. • We welcome constructive criticism as an opportunity to identify areas for further improvement, ensuring our commitment to t excellence remains unwavering. ens emt g Our vision of sustained growth requires an unwavering commitment to a en n a em our values, capabilities, and service. In addition to specific objective r e Mi c u measures, performance reviews are based on various components of n eq a m & R NARS"S.T.A.R.S." These principles have been incorporated into or f performance objectives at all levels of the organization. er P Service and performance excellence should be embraced and demonstratedin our daily work and customer interactions. Positive e es efforts, results, and behaviors should be recognized and discussed in iv i t t i weekly unit meetings, one-on-ones, and performance l a i r b t i reviews. Additionally, KAZOO and other forms of recognition should is in ons be regularly used to recognize and incentivize individual and team m p d es success and service differentiation. A R g k n or gi a W n a our M Y 7 Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.