A ut Timeliness & Deadlines hor i t y Timeliness is an essential component of all aspects of investigation, customer service, and overall claim handling. Specific requirements for adjusters are referenced in NARS Claim Handling Timelines. D General Expectations oc Deadlines um • If you are given a deadline by a customer or management, that ent a t deadline should be met by the date requested. i • If for some reason the deadline cannot be met, you should notify on the customer or management as soon as possible to confirm the issue and establish a revised timeline that is acceptable to the R parties involved. es F p i • Extensions should be requested, and documented, as necessary. ons n • Managersshould add a calendar reminder the day prior i an b c i i l al i to expected due dates to ensure timely completion. t i es Email and Voicemail • If you receive an email or voicemail before noon, a response should be made the same business day. T T D i • If you receive an email or voicemail after noon, it should be eaD m im d eaelel returned the same or next business day, and no later than 24 i l d nesines i l hours after communication was received. nesinesss & & • Documentation of all returned voicemails should be placed in the file notes. • Email notifications should be turned on to ensure that important emails are received timely. C us t om C l i er ent D & et 29 a i l Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade s Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.