Workers’ Compensation Quality Claim Review Expectations The NARS Way – Team Leader - Quality Claim Review Expectations Overall • We are the experts. Our files should reflect such. If it is not in the file, it did not happen. • Does the overall claim file clearly document all activities? • Does it read like a book? • Are the notes professional, proactive, and positive? • Is this work product reflective of the NARS Way? • Is it something we can be proud of pushing back to work, back to life, file closed? NARS’ Best Practices were created by and for the internal use of NARS and are confidential, proprietary and trade secret documents protected by the Uniform Trade Secrets Act and applicable state/federal law. They may not be copied, distributed, or reproduced, in whole or in part, without NARS’ express prior written authorization. Unauthorized use or distribution may be subject to civil and/or criminal penalties.