North American Risk Services, Inc. Workers’ Compensation Table of Contents NARS Way ............................................................................................................................................ 1 WC Credo for Leaders & Specialists ....................................................................................................... 2 WC Best Practices ................................................................................................................................. 4 WC Claims Handling Guidelines ............................................................................................................. 8 WC Claims Handling Timeframes ........................................................................................................... 19 WC Claim Documentation Examples...................................................................................................... 22 Note Categories & Content ................................................................................................................... 33 Return to Work Philosophy ................................................................................................................... 36 QCM Expectations ................................................................................................................................ 38 WC Job Aid & EDI User Guide ................................................................................................................ 44 Litigation Module and Litigation Documentation FAQs .......................................................................... 73