A ut Documentation hor i t y Manager Guidance on New Losses Managers should provide documented guidance for adjusters in the claim notes. This includes initial instruction and subsequent follow- up. Diaries should be established for future review of key activities D D oc ocum and metrics. um e ent n t a at File Documentation t i i on Adjusters should be coached to clearly document the file notes with on all investigative facts, communications, tasks, and activities completed. Action plans should be utilized to document steps planned to move claims to resolution. R es F p i ons n For ALL claims, the claim file should contain detailed documentation i an b c i i of the confirmed facts and critical investigative steps taken. This l al i t i includes, but is not limited to, the following: es ● Policy declarations and coverage review - examine all applicable coverage forms and documents, confirm limits and deductibles ● Contacts - named insured (NI), insured driver (ID), claimants, witnesses T D i ● Confirm facts - statements, police report, inspections, ISO ea m d el i ● Determine liability/negligence and update claim tree and notes l nes i ● Verify property damage and request photos and estimates nes s & ● Document reserve rationale when opening and adjusting reserves ● Initial Status Report should document investigation, action plan, and anticipated outcome C ● Document mailing of all applicable statutory, mitigation, and us t om C l claim-specific letters i er ent D & et 25 a i l Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade s Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.