Administrative NA R S Responsibilities P r in c ip l e Time off requests s • Time off requests should be submitted to the manager via email for prior approval before submitting the request in the HR system. • Themanager should review their calendar and verify how many employees are scheduledoff on that date. Rule of thumb is no Co more than1/3 of the unit is scheduled off on any given day. m pl i • The manager should then approve or decline the time off a n c request and notify the employee. e • Employee is to submit their time off request in the HR system for approval and tracking. Manager should update the team calendar. P er f Vacation / PTO & Ror m eqa • Employees are responsible for updating their out of office voicemail n uc ie M r and email messages to confirm they are unavailable, dates of ema enn a absence, and alternative contacts while out. tg sem • Managersshould ensure voicemail, metrics (urgent documents) and en mail are reviewed daily for anyone on PTO. t o Managers shouldavoid assigning new losses to anyone on PTO. Otheradjusters may be utilized to work losses in that R ResAdA adjuster’s name while they are out. This includes new loss set esd ppmm up, contact with all pertinent parties, sending letters and onsonsinisin i is ibbtt correspondence, and establishing action plans. rr iliaa l t itit t iviv iesi • Managers shouldassist other managers while they are on ese e PTO. This includesmonitoring and managing voicemail, reviewing User Metrics, managingreserve and payment approvals, authority requests, and providing guidance and support to the staff. • Proactive management of tasks and assignments provides Y M continued support for customers while employees are oura W n out. Employeesshouldnot worry about returningto a work backlog. a or gi n 17 k g Confidential, Proprietary and Trade Secret Document of NARS and protected by the Florida Uniform Trade Secrets Act, chapter 688, Florida Statutes. No use allowed unless specifically authorized.